Privacy Policy

Privacy Policy

Last updated: 01/11/2025

At Switch Bros, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

1. Information We Collect

We collect information in several ways:

Personal Information

When you place an order, sign up for our newsletter, or contact us, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Payment details (processed securely via our payment provider)
  • Phone number (if provided)

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/.
After approval, your profile picture (if applicable) will be visible to the public alongside your comment.

Media

If you upload images to our website, please avoid uploading images containing embedded location data (EXIF GPS). Visitors may download and extract location data from images displayed on the site.

Non-Personal Information

We also collect data automatically through analytics tools, such as:

  • Browser type and version
  • Device type and operating system
  • IP address and general location
  • Pages visited and time spent on our website

2. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. These cookies may:

  • Keep your shopping cart active
  • Remember your login and display preferences
  • Improve site functionality and performance

Comment Cookies

If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These last one year.

Login Cookies

When you log in, we use temporary cookies to determine if your browser accepts cookies. Login cookies last two days, and display preference cookies last one year.
If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.

Content Editing Cookies

If you edit or publish an article, an additional cookie (without personal data) is stored, containing the post ID of the article you edited. It expires after one day.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

3. Embedded Content from Other Websites

Articles or pages on this site may include embedded content (e.g. videos, images, or articles).
Embedded content from other websites behaves exactly as if you visited the other website directly.
These sites may collect data, use cookies, embed third-party tracking, and monitor your interaction — especially if you are logged into an account on that website.

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order updates and shipping confirmations
  • Provide customer support
  • Notify you about promotions, sales, and new releases (if you’ve opted in)
  • Improve our website’s functionality and performance

You can unsubscribe from marketing communications anytime using the link in our emails.

5. Who We Share Your Data With

We share your information only when necessary, with:

  • Payment processors (to securely process transactions)
  • Shipping and delivery partners
  • Email and marketing platforms (for newsletters and updates, if you’ve opted in)

If you request a password reset, your IP address will be included in the reset email.

We do not sell or rent your personal data to third parties.

6. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely, so we can recognize and approve follow-up comments automatically.
  • Registered users can see, edit, or delete their personal information anytime (except usernames).
  • Website administrators can also view and edit that information.
  • Order and transaction data is retained as required by law or for record-keeping.

7. Your Rights

If you have an account or have left comments, you can request:

  • An exported file of your personal data we hold
  • The deletion of your personal data (except data we must keep for legal, administrative, or security reasons)

To exercise your rights, please contact us at info@switchbros.eu.

8. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.
We may also use third-party analytics or marketing services that process data outside your country — all partners are vetted for compliance with data protection laws.

9. Data Security

We use industry-standard encryption (SSL) and secure servers to protect your information. However, no system is completely secure, and we continuously review our security practices to keep your data safe.

10. Data Retention and Legal Basis

We retain data only as long as necessary to:

  • Fulfill your purchases or requests
  • Comply with tax, accounting, or legal obligations
  • Improve user experience and prevent fraud

11. Updates to This Policy

We may update this Privacy Policy periodically. The most recent version will always appear on this page, with the “Last Updated” date at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Switch Bros SL
Email: info@switchbros.eu
Address: Switch Bros S.L, Calle Buenos Aires, 2, Villares de la Reina, Salamanca, 37184, España